Working together to achieve excellence
About Me
1.5+ Years
I am Ravi Kumar P, a dedicated Technical Support Engineer with over 1 year of professional experience in providing reliable and efficient IT support. I specialize in Linux system administration, web hosting support, and troubleshooting technical issues through email and ticket-based communication.
With hands-on experience in Apache Server, MySQL, WHM/cPanel, SSH, and Splunk, I focus on diagnosing problems quickly, identifying root causes, and delivering effective solutions that ensure system stability and customer satisfaction.
Skills
A group of skills that I have.
Keeping systems stable, secure, and always running.
Linux Administration & Web, Database.
RHEL, SSH, Shell commands, user management, permissions, backups, server troubleshooting. Apache, MySQL, phpMyAdmin, WordPress, WHM/cPanel, website migration and optimization.
Networking and Email
DNS, SSL/TLS, SMTP, IMAP, POP3, MX records, mail delivery troubleshooting.
Server & Migration Support, Monitoring & RCA
Handled website migrations, DNS updates, SSL installation, and cloud account setup with minimal downtime, Monitored infrastructure using Splunk and performed root cause analysis to prevent recurring issues.
L1 & L2 Support
Resolved hosting, cloud, and application issues via email and ticketing tools within SLA.
Delivering Reliable Technical Support, Every Day
I am Ravi Kumar P, a Technical Support Engineer with experience in Linux, web hosting, and server troubleshooting. I specialize in managing Apache, MySQL, WHM/cPanel, SSH, and system monitoring to ensure stable and high-performing environments.
I focus on quick issue resolution, system reliability, and professional email and ticket-based support to deliver a smooth experience for users and businesses.
Analytics and Reporting
Real-time log analysis and system monitoring using tools like Splunk to identify and resolve issues proactively..
24/7 Support
Provided reliable email and ticket-based support for server, website, and hosting-related issues with timely and effective solutions..
Professional Summary
Adaptable, detail-oriented, and committed to continuous learning in system and cloud technologies.